The Busy Box Company

 

Shipping + Returns
 

Shipping

The delivery service I offer depends on the weight of your parcel: lighter parcels are sent via Royal Mail 2nd class post; heavier parcels are sent via courier.  I aim to dispatch within 48 hours of your order and goods will arrive within 5 working days. Please note that orders will not be dispatched or delivered at the weekend or on bank holidays. 

My delivery charges are based on the parcel weight and the price will range from £2.90 to £5.00 for the majority of orders.  For some heavy parcels the delivery charge will increase.  You will be able to review an estimated shipping cost on the cart page prior to placing your order. 

If you require a next day service via Special Delivery please contact me for a quote at hannah@thebusyboxcompany.co.uk.

Returns

I hope you love your goods but if you are not completely satisfied with your purchase you can return it for an exchange or refund, within 14 days of receipt.  It must be as new and in the original packaging. All items returned are at your own risk and expense, so I would recommend using a recorded service. 

Products purchased as gifts can be refunded to the original purchaser. 

If you have received a faulty or damaged parcel then please read our Ts & Cs for information.